Privacy Policy
Victory Blinds Hobart is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/
What is Personal Information and Why Do We Collect it?
Personal information is information or an opinion that identifies an individual. Examples of the personal information we may collect include:
- Name
- Address
- Phone number
- Suburb
- Details relating to your enquiry or project
We collect personal information in a variety of ways, including when you:
- Contact us by phone or email
- Submit an enquiry through our website
- Request a free measure and quote
- Purchase products or services from us
- Communicate with us in person
We may also receive personal information from third parties where it is necessary to provide our services. We collect your personal information primarily to:
- Provide quotations and window furnishing services
- Arrange consultations, measurements and installations
- Respond to enquiries
- Manage customer relationships
- Improve our services
- Send marketing communications where you have agreed to receive them
You may opt out of receiving marketing communications at any time by contacting us.
Sensitive Information
Sensitive information includes information relating to health, religious beliefs, political opinions, ethnic origin, criminal records and other information defined under the Privacy Act. Victory Blinds Hobart will only collect sensitive information where:
- It is reasonably necessary for providing our services
- You have provided your consent
- We are required or authorised by law to collect it
Third Parties
Where practical, we collect personal information directly from you. In some circumstances we may receive information from third parties, such as builders, architects, interior designers or property managers acting on your behalf. If this occurs, we will take reasonable steps to ensure you are aware of the information provided.
Disclosure of Personal Information
Your personal information may be disclosed:
- To employees, contractors or service providers involved in delivering our services
- Where you have consented to the disclosure
- Where required or authorised by law We do not sell or rent your personal information to third parties.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it. Customer records may be retained for a minimum of seven (7) years where required for legal or business purposes.
Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. To protect your privacy, we may ask you to verify your identity before providing access to your information. Victory Blinds Hobart will not charge a fee for making an access request, although a reasonable administrative charge may apply for providing copies of documents.
Maintaining the Quality of Your Person Information
We aim to ensure that the personal information we hold is accurate, complete and up to date. If any of your details change, please let us know so we can update our records.
Website
Our website may contain links to third-party websites. Victory Blinds Hobart is not responsible for the privacy practices or content of those websites.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Victory Blinds Hobart Email: sales@victoryblindshobart.com.au
Phone: (03) 6231 3101